I entered the wrong information when asked if my child knows his/her letter names and letter sounds. How do I change this response? September 13, 2022 13:28 Updated No problem! Simply send an email to firstname.lastname@example.org or live chat with us 9AM-5PM Eastern and we'll assist with this change before your Practice Pack ships. Related articles What level should I start in the App + Practice Packs? What is the difference between the Hooked on Phonics App + Practice Packs and the Learn to Read boxed kits? Can multiple children use the program? Does my child need to know the alphabet to begin Hooked on Phonics? Do I really need Phonics Practice Packs in addition to the Hooked on Phonics App?