If you are not delighted with any product purchased from Hooked & Company, we accept returns within 30 days of your purchased date. As acknowledged when you ordered, we are unable to provide paid return labels, so you are responsible for paying return shipping costs. All materials must be intact in order to receive a refund. Accordingly, you must return all program components in their original packaging. Free gifts are yours to keep.
In order to prevent lost packages, we strongly recommend that you choose an insured delivery service and/or a service that provides tracking information, as Hooked and Company is not responsible for returned packages that are not received. Please allow four to six weeks from the date we receive your package for your refund to be processed to the original form of payment. We do not provide refunds for shipping and handling charges.
TO RETURN ANY HOOKED AND COMPANY PRODUCT, PLEASE FOLLOW THESE STEPS:
- Email contact@hookedandcompany.com to request a return authorization code.
- Place the product in its original packaging.
- Place the packaged item(s) in a suitable shipping container.
- Note the Return Authorization Code on the package itself or on a note inside the package to ensure your return is properly attributed to your account.
Orders returning from US:
Address to return Hooked on Phonics, Spelling, or Math Practice Pack(s):
Hooked and Company
700 Gateway Dr.
Bolingbrook, IL 60440-44010
Orders returning from CANADA:
Address to return Hooked on Phonics, Spelling, or Math Practice Pack(s):
Hooked any Company
277 Humberline Dr
Toronto, ON M9W0B6
Orders returning from US & Canada
Address to return Hooked on Phonics box kits:
Hooked and Company
934 Plaza Dr.
Montoursville, PA 17754-2400
If your original order was damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at contact@hookedandcompany.com, or by chatting with us here. Please provide your order number, your e-mail address and a picture of the damage.