Don't worry! If for any reason we cannot accept your order, the authorization you see pending in your account will be reversed within 3-5 business days. When your order is not accepted, it may be for one of the following reasons:
- Your payment method cannot be accepted due to the subscription nature of our product. Prepaid, CashApp, payroll, and tax refund cards cannot be used for recurring payments. Please try another payment method: Visa, Mastercard, AMEX, or Discover card linked to your mailing address, or PayPal.
- You have a prior business relationship with us or one of our sister products (Hooked on Phonics/Hooked on Math/Hooked & Co. Book Clubs, formerly Early Moments), which has caused our systems to reject your order. This may be because you disputed an agreed-upon charge through your bank, or because you are otherwise not qualified for this offer based on our prior business relationship with you.
- Due to the nature of our deeply discounted welcome package offers, we can only offer this discount once per household, and only to new customers. Either you placed two orders during this promotion, or you are an existing customer who already took advantage of this offer. Our system will have flagged, cancelled, and refunded your subsequent order as a duplicate. The pending authorization will be reversed automatically in 3-5 business days. If you wish to continue receiving books from us, you can reactivate your original subscription in your dashboard.
If you think there's been a mistake, or none of these scenarios apply to you and you'd still like to place an order, please contact us by submitting a request via the link below.