Account Management
- How do I cancel my App subscription?
- How do I cancel my App and/or Practice Pack subscription?
- How do I cancel my book club subscription?
- How do I pause my subscription?
- How do I change my payment method?
- How do I change the frequency of my shipments?
Orders
- Where is my order or how do I track my shipment?
- How do I order Hooked on Phonics, Math or Spelling?
- How do I order Practice Packs for additional children?
- Why is my order or payment method not being accepted?
- Can I order Hooked and Company products in Canada?
- I entered the wrong information when asked if my child knows his/her letter names and letter sounds. How do I change this response?
Shipping & Returns
App Troubleshooting
- Where do I download the Hooked on Phonics App?
- How do I download and set up the Hooked on Phonics App on Kindle?
- Can I use my Hooked on App on more than one device?
- How do I restore my subscription purchase to a new Apple device?
- I am having trouble logging in to my App.
- What is the difference between subscribing through the App stores and through Hooked and Company?