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  1. Hooked on Phonics
  2. Existing Customers

Existing Customers

Account Management

  • How do I cancel my App subscription?
  • How do I cancel my App and/or Practice Pack subscription?
  • How do I cancel my book club subscription?
  • How do I pause my subscription?
  • How do I change my payment method?
  • How do I change the frequency of my shipments?
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Orders

  • Where is my order or how do I track my shipment?
  • How do I order Hooked on Phonics, Math or Spelling?
  • How do I order Practice Packs for additional children?
  • Why is my order or payment method not being accepted?
  • Can I order Hooked and Company products in Canada?
  • I entered the wrong information when asked if my child knows his/her letter names and letter sounds. How do I change this response?
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Shipping & Returns

  • Can I return Hooked on Phonics or Hooked on Math product?
  • Where does Hooked and Company ship to?
  • Where can I find tracking information for my shipment(s)?
  • How do I return a book I do not wish to keep?

App Troubleshooting

  • Where do I download the Hooked on Phonics App?
  • How do I download and set up the Hooked on Phonics App on Kindle?
  • Can I use my Hooked on App on more than one device?
  • How do I restore my subscription purchase to a new Apple device?
  • I am having trouble logging in to my App.
  • What is the difference between subscribing through the App stores and through Hooked and Company?
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Hooked on Phonics